FAQ
Find answers to our most commonly asked questions below. If you still need help, please contact us anytime.
Ordering & Personalization
How do I personalize my item?
Enter your personalization exactly as you would like it to appear in the personalization box before adding the item to your cart.
Can I preview my design before it ships?
Yes! Many personalized items allow you to select custom font and color options directly on the product page.
Will I receive a proof before my order is completed?
Yes. A proof will be sent prior to completion for approval on all personalized items.
What if I entered the wrong personalization?
Please contact us as soon as possible if you need to make a change. Once production has started, changes may not be possible.”
Do you offer custom orders?
Yes! We love creating custom pieces. Please contact us to discuss your custom order ideas.
Shipping
How long does processing take?
Most orders ship within 10–14 business days unless otherwise noted on the listing.
Do you ship outside the U.S.?
At this time, we only ship within the United States.
How do I track my order?
You will receive tracking information by email once your order has shipped.
What if I entered the wrong personalization?
Please contact us as soon as possible if you need to make a change. Once production has started, changes may not be possible.”
Do you offer custom orders?
Yes! We love creating custom pieces. Please contact us to discuss your custom order ideas.
Returns & Damages
Can I return personalized items?
Due to the custom nature of personalized products, we do not accept returns or exchanges on non-defective items.
What if my order arrives damaged?
Please contact us within 3 business days of delivery if your item arrives damaged or defective.
Still Need Help?
Need help with an order, personalization, or custom request? Contact us anytime and we’ll be happy to help.